About us

Woman standing on a bus with headphones on using her mobile phone

We provide peace of mind to over 9 million customers worldwide. We do this by delivering innovative products and services through an extensive base of business partners across 12 countries.

For Business Partners

Our products are designed to make partners’ core products and services better – adding critical value to promote retention, revenue and differentiation; all with a fully managed customer experience.

For Customers

We create and deliver innovative products that are designed to provide peace of mind for customers by reducing the stresses of day-to-day life.

Core Products

We operate six CPP–built core product lines which are deployed across multiple countries. Our products are designed to make our business partners’ core products and services better – adding critical value and differentiation. All of our products can be enriched, through the CPP Network, with a wide range of benefits bespoke to our individual business partners.

Our capabilities

Protection and assistance products

Protection and assistance products

We work with our business partners to deliver bespoke innovative prevention, protection and assistance products and services to meet their needs and those of their customers.
Parametric insurance

Parametric insurance

Our subsidiary, Blink, provides event-based products through its proprietary parametric insurance platform; providing differentiation and loyalty for partners by serving real time customer needs in the insurance sector.
Product and services aggregation

Product and services aggregation

Our well-established global partnerships network allows us to design and deliver bespoke solutions to meet the diverse needs of our business partners and their customers. We source, integrate and manage third parties (lifestyle, insurance, technological and service providers) to create unique propositions so our partners only need to come to one place.
CX and operational excellence

CX and operational excellence

We deliver a fully managed, white labelled, end-to-end 24/7 customer experience to over 9 million customers globally through an omni-channel platform (multi-lingual contact centres and digital) which drives improved customer satisfaction and engagement to increase revenue opportunities and cost efficiencies through optimisation.
Distribution expertise

Distribution expertise

We are specialists in product distribution and position the sale of products at optimal points in the customer journey of our business partners’ core products.
Data analysis and optimisation

Data analysis and optimisation

We provide our business partners with profiling, segmentation and campaign data to enhance customer lifetime value, cross sell and retention opportunities.
Business Process Management & claims handling

Business Process Management & claims handling

We manage the full claims handling experience and through our shareholding in Globiva we offer solutions through an omni-channel platform by integrating voice, email, chat and social media. The Globiva business delivers an entire spectrum of BPM solutions in customer interaction services, finance and accounting, human resource and back office services.
Governance, security and assurance

Governance, security and assurance

We put customers first and value good relationships with regulators in all our markets. This is backed by our strong culture. Alongside our highly resilient PCI and ISO-compliant services provided by our IT hub, our UK-based corporate centre functions work with our local markets in identifying and meeting existing and future regulatory requirement.