People & Culture Director
At CPP our culture is critical to our success, we see culture and business working together. It’s the way we do things around here, the way we choose to treat people, how we make decisions and how we attract and keep hold of our talented people.
It’s our culture that leads to commercial success as we have brilliant people working together to do brilliant things. We create an environment and opportunities for all colleagues to be at their best, to bring out the best in others and keep our business moving forward. We support, develop and invest in growing our culture, we believe that growing our people, grows our business and our unique culture is everyone’s responsibility. This is why we encourage everyone to contribute so that our culture continues to evolve and adapt with our people and business strategy.
We invest in our people to ensure that they have the opportunity to tap into their potential and that they deeply understand our culture through our diverse and original development programmes.
Accelerant ProgrammeThis is our differentiated talent programme that was launched in 2015 and has evolved year on year. We launched the programme to develop and grow talented colleagues across the group, we call these colleagues Accelerants. The programme immerses Accelerants in our culture through the use of high performance practices enabling them to both grow personally and professionally whilst driving and role modelling cultural change and transformation.
Global StarGlobal Star is our global recognition that recognises, rewards and celebrates our people who are shining examples of living our values to make a positive difference to our business and culture. It’s about recognising our people who are a real help to us in our working lives, just like the products and services we provide to help our customers with their needs. Global Star promotes a sense of one community at CPP by providing an opportunity for us all to celebrate our people on a global level.
Corporate ArtworksThis ground breaking and progressive programme has been designed by a leadership development coach and an artist with a career spanning over 20 years. The programme takes colleagues on a unique and reflective journey towards being more innovative and creative at work. It promotes a deeper level of thinking and different ways of learning to support both professional and personal projects. In a digital age we believe that creativity and art is a powerful way of developing our people to meet the needs of an evolving business.
Mia Smith – UK Business Admin Apprentice
The apprenticeship scheme at CPP has been a really valuable experience for me. I didn’t know what to expect at first but I’ve been given the opportunity to get involved in so many projects. The exposure to the marketing and PA aspects of my role have given me a wider view of what the working world is like and where I want to take my career and development. The skills and experience I have gained from CPP so far I feel I could not have got from a textbook or if I had gone to University.
Jamie Rutherford – UK Claims SME
I started my career here as a Customer Solutions Representative, progressing into other areas of Customer Support through opportunities that became available. I now find myself managing a team of six Claims Handlers. In the four years I have worked at CPP I can honestly say the Values of the company support our community of people. Developing my colleagues, helping our customers and having permission to go above and beyond what is required of me are some of the reasons why I have enjoyed my time here so far.
Prachala Singh – Head of Operations, CPP India
There are lots of great new challenges to take on as part of working at CPP India, which means you must stay on your toes and keep alert, which I love about my job. New challenges also means new opportunities for learning and development, which is another part of my job that I am particularly passionate about. CPP India offers many great opportunities to grow and learn within your role.
Innovative Team of the Year
Business Brilliance Awards 2019
Yorkshire Post Excellence in Business Awards 2019
Tech Employer of the Year
Leeds Digital Festival Awards 2019