CPP Group is a unique blend of start-ups, turnaround elements and growth markets, all of which are individually important for the continued growth of the business and building significant value.
Our 12 market businesses across Europe, Asia and Central America work with our corporate centre to understand both business partner and customer needs, creating products and services to meet their requirements. This includes leveraging best practice and innovation from across the Group so that we are able to offer more to our partners so that they can mean more to their customers.
Our market businesses
These businesses are rapidly growing their revenues supported by key large scale partnerships that are enabling us to penetrate new channels with new products. In India, our largest market, our key partner is Bajaj Finserv, a leading non-financial services provider, through whom we offer a range of products, including LivPlus a new health product launched in 2019. We also have partnerships with SBI Cards and Axis Bank for Card Protection products as well as American Express and Tata Capital. India continues to see significant growth with customer numbers now at over 8 million compared to just 1.3m in 2016. In Turkey we have strong partnerships in the banking and insurance sectors through Denizbank, AXA and Anadolu Sigorta respectively.
We are focused on creating a sustainable platform on which our business can continue to grow. This includes establishing and launching new geographic markets, which we treat as start-up entities. Our investments in business growth projects include operations in China, the UK and Bangladesh. These are strategic markets where we are investing now to benefit in the future. CPP Group China focuses predominantly on the financial services sector and has partnerships with Bank of Communications, Industrial Bank, Shanghai Pudong Development Bank and Ping An. In 2018 we saw the creation of a new UK business separate from our UK legacy business. This business has developed a dynamic suite of technology-led key cover and cyber products, launching its first Cyber Insurance product on the Acturis platform in 2019. The Group has also launched into the UK insurance broker market through the acquisition of B&D Insurance Services. Bangladesh provides the Group with a large potential market to access. We are initially focused on Phone Insurance and Card Protection in Bangladesh and have launched products through our partners Eastern Bank and City Bank, whilst launching a Device Protection Plan with Genex.
Legacy market businesses
The UK and EU hub businesses are focused on delivering strong renewal income through servicing our legacy Card and Identity Protection businesses. These traditional businesses have strong margins and are cash generative with robust retention rates. Through the creation of an EU hub based in Madrid we are ideally placed to effectively respond to the eventualities of Brexit, which we do not anticipate having a significant impact on the day-to-day operations of the Group.
See below for our investments and acquisitions.
Our investments and acquisitions
In 2017 CPP Group acquired Blink Innovation. Blink, based in Ireland, is an InsurTech business which has developed a pioneering parametric insurance platform and is driving innovation within the global travel insurance sector. Blink is currently extending its solutions to include Blink Luggage as part of Blink Travel as well as expanding its platform to support the Climate, Energy and Internet of Things sectors. Blink was named in The InsurTech100 and so recognised as one of the world’s most innovative InsurTech businesses in 2019. Blink have launched in both Canada and Turkey with over 250,000 customers having access to their innovative Travel Disruption technology. The partnerships with Manulife and Blue Cross Cansurrance in Canada and Allianz Partners in the UK demonstrate the global reach of this technology solution.
In 2018 CPP Group acquired a 61% stake in one of India’s fastest growing Business Process Management companies which has demonstrated significant growth since its inception in late 2017. Globiva has a clear positioning in the market to provide premium, above industry standard services to make a substantial difference to clients. Globiva already boasts 2,400 colleagues across four sites in India and gives the CPP Group an in-house option for the rationalisation of back office cost structures as well as growing revenue contribution from their core business through partnerships across India, New Zealand and Australia with global brands such as Ola, Tui and American Express.
In 2018 CPP Group invested in a 20% stake in the cyber risk start up KYND, further strengthening its innovative product catalogue and digital capabilities across the Group. KYND uses proprietary cyber risk management technology to enable businesses to easily monitor and understand the cyber risks they face, take action when necessary and be alerted to future risks as they arise.