CPP Group is a unique blend of high growth business units, start-ups and legacy operations, all of which are individually important for the continued success of the company.
Our offices across Europe, Asia and Central America work with our corporate centre to understand partner and customer needs, innovate and develop new products and services and build a productive and positive culture. This includes leveraging best practice and innovation from across the Group so that we are able to offer more to our partners so that they can mean more to their customers.
Our market businesses
High growth business units
These business units are rapidly growing their revenues by forming large scale partnerships that enable us to reach new customers. In India, our largest business unit, our key partner is Bajaj Finserv, a leading non-financial service provider, through which we offer a range of products, including LivPlus a new health product launched in 2019. We also have partnerships with SBI Cards and Axis Bank for Card Protection products as well as American Express and Tata Capital. India continues to see significant growth with customer numbers now at over 8 million compared to just 1.3m in 2016. In Turkey we have strong partnerships in the banking and insurance sectors through Denizbank, AXA and Anadolu Sigorta respectively
Start-up business units
We are focused on creating a sustainable platform on which our business can continue to grow. This includes establishing and launching new business units, which we treat as start-up entities. Our investments in business growth projects include operations in China, the UK and Bangladesh. These are strategic markets where we are investing now to benefit in the future. CPP Group China focuses predominantly on the financial services sector and has partnerships with banking giant Bank of Communications, Industrial Bank, Shanghai Pudong Development Bank and Ping An. In 2018 we re-entered the UK market: since then this unit has developed a dynamic suite of technology-led key cover and cyber products, launching its first Cyber Insurance product in 2019 and in 2020 winning the race to manage products for the RAC. The UK unit has also launched into the UK broker market through the acquisition of B&D Insurance Services. Bangladesh provides the Group with a large potential market to access. We are initially focused on Phone Insurance and Card Protection in Bangladesh and have launched products through our partners Eastern Bank and City Bank, whilst launching a Device Protection Plan with Genex.
In 2017 CPP Group acquired Blink Innovation. Blink, based in Ireland, is an insurtech business which has developed a pioneering parametric insurance platform and is driving innovation within the global travel insurance sector. Blink has extended its solutions to include Blink Luggage as part of Blink Travel and is focusing on expanding its platform to support the climate, energy and business disruption sectors Blink was named in The InsurTech100 and so recognised as one of the world’s most innovative insurtechs, in 2019. Blink has launched in both Canada and Turkey with over 650,000 customers having access to its innovative Travel Disruption technology. The partnerships with Manulife and Blue Cross Cansurrance in Canada and Allianz Partners in the UK demonstrate the global reach of this technology solution.
The UK and EU hub business units are focused on delivering strong renewal income through servicing our legacy Card and Identity Protection businesses. These traditional business units have strong margins and cash generative with strong retention rates. Through the creation of an EU hub based in Madrid we are ideally placed to effectively respond to the eventualities of Brexit, which we do not anticipate having a significant impact on the day-to-day operations of the Group.
See below for our investments and acquisitions.
Our investments and acquisitions
In 2018 CPP Group acquired a 61% stake in one of India’s fastest growing Business Process Management companies which has demonstrated significant growth since its inception in late 2017. Globiva boasts colleagues across multiple sites in India and gives the CPP Group an in-house option for the rationalisation of back office functions as well as growing their core business through partnerships with global brands such as Ola, Tui and American Express
In 2018 CPP Group invested in a 20% stake in the cyber risk start up KYND, further strengthening its innovative product catalogue and digital capabilities across the Group. KYND uses proprietary cyber risk management technology to enable businesses to easily monitor and understand the cyber risks they face, take action when necessary and be alerted to future risks.