New product lines

Diversification of our Indian business continued with the launch of a consumer healthcare and wellness product, LivCare, which has added over 500,000 new customers so far in 2019.

Exciting new partnerships

We grew our active business partner base by 13% in H1 2019, announcing relationships with major brands including American Express, BoCom, Manulife and TATA Cards.

Parametric platform

Our insurtech business, Blink, has transformed the travel insurance market with its pioneering parametric insurance platform and has announced partnerships with 3 large travel insurers in Canada.

Customer focus

Our legacy renewal books in the UK and Spain continue to deliver excellent customer service maintaining renewal rates over 80%, delivering value and assistance to our existing customers.

New channels in growth markets

Our partnership with BoCom to deliver a 24/7 online card loss reporting service via its banking app in China has generated over 100,000 new customers since July.

Long standing partnerships in growth markets

Strong relationships with large scale Financial Services brands including Bajaj Finserv, SBI Cards, Axis Bank and ICICI Bank delivered significant year-on-year growth in our Indian business.

Trusted partners across the Group

We extended our relationships across the Group with partners, including AXA, whilst expanding the breadth of product, acquisition and contact support services to Denizbank in Turkey.

Award winning

Our focus on developing an innovative and collaborative culture saw us win the ‘Turnaround’ category at the Yorkshire Post ‘Excellence in Business Awards’ with honourable mentions in the global ‘INSURETECH 100’ list for Blink Innovation.

New capabilities

The acquisition of insurance broker, Business & Domestic Insurance Services has added over 20,000 customers since September.

Globiva supports our growth

The back office servicing and customer service capabilities provided by our majority stake in Globiva support growth of new customers and new business partnerships.